Frequently asked questions

It integrates with the ways people already search for you. Your tour appears on your Google Business Profile, which means it shows up in Google Maps and in Google Search next to your listing, the same place people look for your hours and directions. On top of that you get an embed for your own website and the underlying images to use anywhere else.

No. A Google tour lives with your Business Profile indefinitely and the images we deliver are yours outright. There is no hosting fee, no license renewal and no subscription. We charge once, for the work.

Yes. You get full copyright to every image created for you. Use them on your website, your blog, social media, printed material or anywhere else, without asking us. A Google tour plus a set of very high-resolution stills from the same visit is the part clients tend to find most useful a year later.

It depends on how many points the tour needs, how large the space is and whether aerial work is involved. That is why we quote rather than publish a price list. Tell us about the space and we will come back with a number. Most single-location businesses need fewer points than they expect.

You can publish your own photo spheres to Google, and plenty of owners do. What you cannot do is publish a certified connected tour, which requires a Google Street View Trusted photographer. Beyond the certification, the visible difference is in stitching, exposure blending across a bright window, and how the points are linked so a visitor can move through the space without getting lost.

One to two hours on site for most businesses. Larger properties, multi-floor buildings and multi-room venues take longer. Post-production runs a few days, and then the tour goes live across Google.

They can, and their faces will be blurred to protect privacy. Many owners prefer to show the space empty and at its best, so we are equally happy to shoot before you open or after you close. For medical and dental work we shoot outside patient hours as standard.

The images stay yours, but a tour is tied to an address on Google. A move means a new tour for the new address. If you are planning one, it is usually worth waiting rather than shooting the space you are leaving.

Yes. Individual points can be replaced without redoing the whole tour, which is normally a short return visit rather than a fresh project. Get in touch and describe what changed.

Our patch is Buffalo and Western New York: Amherst, Williamsville, Clarence, Tonawanda, Cheektowaga, Orchard Park, Hamburg, Lockport, Niagara Falls and the surrounding towns. Further afield is often possible, so ask.